Cancellation & Refund Policy

BLACK ELEPHANT, as a leading Data Science Course Provider, is committed to ensuring that its students receive the best educational experience. Recognizing the importance of flexibility in online learning, we have instituted a cancellation and refund policy that reflects our dedication to our students' needs. Here's our policy:

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1. Cancellations:
   - Students can request a cancellation for our data science courses within 24 hours of purchase.
   - However, the cancellation might not be granted if you have already accessed or started the course since the materials and resources become available to you immediately upon registration.
   
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2. No Cancellation for Specialized or Limited-Time Courses:
   - BLACK ELEPHANT does not process cancellations for courses that are part of special promotions, discounts, or limited-time offers.

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3. Refund Policy for Unsatisfactory Content:
   - If a student finds that the quality or relevance of the course content doesn't meet their expectations, they can reach out to our Customer Service team.
   - We will consider the refund request once our review team has assessed the concern. Such complaints should be raised within 7 days of accessing the course content.

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4. Course Content Discrepancies:
   - If you feel that the course content delivered differs from what was showcased on our platform or doesn't align with your expectations, notify our customer service within 7 days of course access. The BLACK ELEPHANT Customer Service Team will evaluate your feedback and take the necessary actions.

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5. Courses with External Affiliations:
   - For any issues or concerns regarding courses that come with certifications or accreditations from external institutions or organizations, please direct your queries to the respective bodies.

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6. Refund Processing Duration:
   - In the event that BLACK ELEPHANT approves a refund, it will typically take between 16-30 days for the refund to be processed and reflected in the student's financial account.