top of page

Cancellation & Refund Policy

Last updated on Mar 30th 2023

BLACK ELEPHANT, as a leading Data Science Course Provider, is committed to ensuring that its students receive the best educational experience. Recognizing the importance of flexibility in online learning, we have instituted a cancellation and refund policy that reflects our dedication to our students' needs. Here's our policy:

1. Cancellations:
   - Students can request a cancellation for our data science courses within 24 hours of purchase.
   - However, the cancellation might not be granted if you have already accessed or started the course since the materials and resources become available to you immediately upon registration.
   

2. No Cancellation for Specialized or Limited-Time Courses:
   - BLACK ELEPHANT does not process cancellations for courses that are part of special promotions, discounts, or limited-time offers.

3. Refund Policy for Unsatisfactory Content:
   - If a student finds that the quality or relevance of the course content doesn't meet their expectations, they can reach out to our Customer Service team.
   - We will consider the refund request once our review team has assessed the concern. Such complaints should be raised within 7 days of accessing the course content.

4. Course Content Discrepancies:
   - If you feel that the course content delivered differs from what was showcased on our platform or doesn't align with your expectations, notify our customer service within 7 days of course access. The BLACK ELEPHANT Customer Service Team will evaluate your feedback and take the necessary actions.

5. Courses with External Affiliations:
   - For any issues or concerns regarding courses that come with certifications or accreditations from external institutions or organizations, please direct your queries to the respective bodies.

6. Refund Processing Duration:
   - In the event that BLACK ELEPHANT approves a refund, it will typically take between 16-30 days for the refund to be processed and reflected in the student's financial account.

bottom of page